IT Help Desk Technician (Washington, DC)

Job Description:

  • Provide superior support to customers and staff with application issues
  • Diagnose and trouble-shoot a wide variety of hardware, network, and software problems
  • Assist in the maintenance and upgrade Aristotle IT systems
  • Monitor systems on a daily basis providing feedback to IT personnel
  • Update and develop network documentation
  • Assist in the development of training programs
  • Assist with companywide security programs


  • 2 (or) 4 year degree in Information Technology, Information Systems, or related area
  • Ability to support customer and staff with application issues quickly and efficiently
  • Experience with the following:
    o Microsoft Office
    o Windows Active Directory
    o Windows Desktop 10 & Server 2012/2016/2019
  • Experience trouble-shooting network connectivity, password resets, and other common desktop issues
  • Outstanding customer service skills including interpersonal, verbal, and written communication
  • Must possess a patient, positive, customer-friendly attitude
  • Ability to work under pressure in a fast paced, deadline driven environment
  • Ability to organize and prioritize tasks; ability to multi-task; detail oriented
  • Must be a team player
  • Will be expected to work in the DC office on a daily basis and take regular trips to our primary data center in Reston, VA.

Please click here to Apply.

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